Email
support@wpaxiom.com
General questions, sales, partnerships, anything that doesn't fit a public thread.
Median first reply: ~4 hours
Get in touch.
Pick the channel that fits. We monitor all four — but the fastest path depends on what you need.
Pro support
Active license required
Direct line to engineers via the in-dashboard beacon. Ticket attaches your license + environment automatically.
WordPress.org forums
Free plugin support
Public, searchable, monitored daily. Best for free-plugin questions where the answer might help others too.
GitHub issues
Bug reports + feature requests
If you have a reproduction or a patch, this is the fastest path. We triage daily.
// What to expect
How we handle support, in three lines.
4 hour median first reply
Pro tickets, working hours
Same-day fixes for regressions
Patch releases out of band
No automated tier-1 queue
The reply comes from an engineer
// FAQ
Common questions before you reach out.
What's the fastest way to reach you?
Email if it's private or sales-related. Pro ticket if you have an active license. WP.org forum or GitHub issue if it's likely useful to others — public threads tend to get faster answers because anyone on the team can pick them up.
Do you offer custom development?
We don't take on bespoke project work — we ship products. If you need something specific built into one of our plugins, file a GitHub issue with the use case. We frequently ship requested features within a release or two.
Are you hiring?
Not at the moment, but we keep an open door. If you write the kind of code we ship and want to talk, email is the way.
Where are you based?
Remote-first. Replies come during a roughly 9-to-9 working window split across time zones. Weekends we still triage critical issues but treat them at relaxed pace.